My wife and I paid for measurements to be done for our new kitchen. As other people reviewed, the "professional" came out to measure and when the counter-tops finally were delivered, the measurements were short. Large gap in between our oven and refrigerator. I figured I would try to reach out to customer service since they did the measuring and figured they'd send another piece out (which wouldn't cost them much because the material is crap). That wasn't the case - after going back and forth through email with customer service, they informed me they only measure to fit the cabinets and not the gaps in-between spaces.... WHAT! What is the point of measuring then....
My experience with LE Smith has been wonderful! They are super fast on quoting, their delivery is quick too! Those two components are so important to the customer. Thanks for doing such a great job in a timely manner! I was very impressed with their turn around time!
Stay far away - DO NOT DO BUSINESS through this company.
I would recommend to Home Depot to do an audit of all their third party vendors they deal with and research into replacing if not improved upon. So far we have had terrible experiences with either the product or install of something we bought from them.
Good pricing, personalized communication, nice product selection, professional service. Made a new customer feel like an important client right away, invited feedback and interaction, and seem to focus on making the customer experience smooth and easy.
We have been rescheduled at least four times (and counting).
We paid Home Depot and for reasons no one can possibly fathom they chose THIS supplier.
We are still waiting. It's so bad that Home Depot is already providing the counter tops for FREE. So consider that angle if you too have had your kitchen project stalled for months.
One star is generous.
When they do deliver - a delivery we PAID for - they expect the homeowner to help carry it off the truck and install it. Why did I pay for installation if this is a DIY job?
Anyway.. If you want to call them customer service - They responded with: "When we do measure for counter tops we measure the cabinets and not the gaps in between the appliances. The measurements were signed off by you at the time, and there is nothing that I can do more for you" and then informed me to reach out to Home Depot. Yes I signed off because I wanted counter tops and when I pay someone to do their job, I expect the job to be done correctly.
L.E. Smith does a great job on my laminate counter tops. Fast, Friendly & accurate.
We paid for professional measurement. It was wrong. Way wrong. We wouldn't have even been able to use our appliances. The installer just shook his head.
The counter tops are two MONTHS late and counting. It's Formica people. We aren't asking you to hone stone off a mountain by goat. FORMICA! Formica with a normal Home Depot edge. Nothing fancy.
The L E Smith Company is a US Home Goods Store based in Bryan, Ohio. The L E Smith Company is located at 1030 E Wilson St, Bryan, OH 43506, USA.
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