I recently moved and needed a new desk to fit my environment. I found AFO after a referral from Sauder. Placed my order and when it arrived I was pleasantly surprised. The packaging was first class and all the parts were easily identifiable by markings. Everything was there (none missing) and assembly was rather easy. I'm 75 and did it in about 1-11/2 hours. No cuts, no blood. So delighted with it that I ordered the matching file cabinet. Same experience. Recommend highly. All my conversation with both AFO and Sauder were handled professionally. ......Real, live consumer.
1. They charged me shipping fees for 426 lbs but there is a manual correction saying the boxes weight only 305 lbs. I asked a proof that I have been charged for the right weight and they refuse to give me any proof I paid the right fee, only telling me they are in business for 20 years... Wow!
Bottom line: I will never buy on this shop again and I highly recommend you to avoid this company as much as you can.
2. There was furniture parts problems with my order and I had to open all the boxes, read 2 contradictory print messages on the boxes, and contact them by email to know that they are in fact sending me missing parts in 4 days. So now I have to live in a mess all this time, waiting for the missing parts they didn't inform me about, before being able to assemble the 2 pieces of furniture I ordered.
3. There are scratches on shelves and problems with the wood pattern of the material that is blurring and not looking like real wood.
Ordering with this company is horrible. Here is the list of problems I had:
You actually had to build this piece of furniture
Advanced Furniture Outfitters is a US Furniture Store based in Bryan, Ohio. Advanced Furniture Outfitters is located at 860 Commerce Dr, Bryan, OH 43506, USA.
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